Frequently Asked Questions

Selected products may have occasional free shipping for domestic orders throughout the US. Unfortunately, we are unable to ship worldwide. Selected products will be labeled "FREE SHIPPING" while other products will show shipping charges at checkout.

Most of our handmade and digital downloads are non-refundable. We take pride in our work and want to assure that all information is relayed about the products. We totally understand that there has been a lot of inconsistencies happing on the social media platforms with people trusting advertisements and not receiving what is displayed in the ad. What we display is what our customers will receive, digital, physical or handmade. Our Physical Products returns are allowed. If for any reason you are not happy (and we want our customers to be happy with their purchase) with our physical products in home decor the instructions on how to return is simple and easy. If you should have any problems, please let us know. You can send us an email request for assistance at pretty.plateevents@gmail.com